PRIVACY POLICY

 

Effective date: November 11, 2020

Featherblade LLC is serious about protecting your online privacy. This Privacy Statement explains our views and practices concerning privacy, and how they may pertain to you as a user of our website. Featherblade LLC (“us”, “we”, or “our”) operates the www.featherbladeusa.com website (the “Service”).

This Privacy Statement explains our views and practices concerning privacy, and how they may pertain to you as a user of our website, products and subscriptions.

 

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data including any content, functionality and services offered on or through the Service.

When accessing the Service, we will learn certain information about you, both automatically and through voluntary actions you may take during your visit. We use your data to provide and improve the Service. Please read the Privacy Policy carefully before you start to use the Service. By using the Service, or by clicking to accept or agree to the Terms and Conditions when this option is made available to you, you accept and agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.featherbladeusa.com. If you do not want to agree to the Privacy Policy, you must not access or use the Service. 

DEFINITIONS:

  • Service: Service is the www.featherbladeusa.com website operated by Featherblade LLC

  • Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).

  • Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

 

INFORMATION WE COLLECT AND USE

We collect several different types of information for various purposes to provide and improve our Service to you. The website www.featherbladeusa.com provides various places for users to provide information. We collect information that users provide by filling out forms on www.featherbladeusa.com, communicating with us via contact forms or during conversations between you and our representatives, responding to surveys, when you make an inquiry about our services, search queries on our search feature, providing comments or other feedback, and providing information when purchasing a product or service. 

We use information you provide us to deliver the requested product and / or service, to improve our overall performance, and to provide you with offers, promotions, and information. 

If you do not provide us with certain types of information, some or all of the following may happen: (1) we may not be able to provide our products or services to you, either to the same standard or at all (2) we may not be able to provide you with information about services that you may want, including information about special promotions; or (3) we may be unable to tailor the content of our Service to your preferences and your experience of the Service may not be as enjoyable or useful. 

 

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • First name and last name

  • Email address

  • Phone number

  • Business name

  • Website URL

  • Address, State, Province, ZIP/Postal code, City

  • Any personal data you post on our website

  • Data about how you use our website

  • Technical data such as your IP address, your login data, details about your browser, time zone settings and other technology on the device you use to access our website

  • Your marketing and communication preferences

  • Any information that you directly provide to us whether through our contact form, over the phone, by email, or otherwise

  • Cookies and Usage Data

We may use your Personal Data to contact you with periodic newsletters, blog posts, articles, videos, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us using the information provided below. 

 

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

The Service collects your information in order to record and support your participation in the activities you select. If you register to download resources, sign up for our periodic newsletter, and / or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and / or services. As a visitor of www.featherbladeusa.com, you can engage in most activities without providing any personal information. It is only when you seek to download resources and / or register for services that you are required to provide information. 

 

Tracking, Cookies & Pixels Data

Similar to other commercial websites, we use standard technology called “cookies” and similar tracking technologies to track the activity on our Service and hold certain information about how our site is used and to improve your experience with the Service. 

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.

  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies: We use Security Cookies for security purposes.

The Service reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting the social media website. The Service reserves the right to use these pixels in compliance with the policies of the various social media sites. 

USE OF DATA

Featherblade LLC uses the collected data for various purposes:

  • To provide and maintain our Service

  • To send communications requested by you

  • To answer inquiries and provide information or advice about existing new services

  • To notify you about changes to our Service

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our Service

  • To monitor the usage of our Service

  • To detect, prevent and address technical issues

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

 

Third Party Use of Cookies

Some content or applications, including advertisements, on the Service are served by third parties including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below. 

Email Policies

We are committed to keeping your email address confidential. We do not sell, rent or lease our subscription lists to third parties, and will not disclose your email address to any third party except as allowed in the section titled Disclosure of Data. 

Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at any time. 

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email. If you ever have any trouble unsubscribing, you can send an email to info@featherbladeusa.com  requesting to unsubscribe from future communications. 

Direct Marketing Materials

We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various formats, including mail and email. If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so. In addition, at any time you may opt out of receiving marketing communications from us by contacting us (see details below) or by using opt-out facilities in the marketing communications and we will then ensure that your name is removed from our subscription / mailing list. We do not provide your personal information to other organizations for the purposes of direct marketing. 

LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are from the European Economic Area (EEA), Featherblade LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Featherblade LLC may process your Personal Data because:

  • We need to perform a contract with you

  • You have given us permission to do so

  • The processing is in our legitimate interests and it’s not overridden by your rights

  • For payment processing purposes

  • To comply with the law

If you opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Service, we will only enroll you to receive our free email newsletter if  you affirmatively consent to it. If you do not wish to receive this newsletter, you can unsubscribe at any time. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to hello@featherbladeusa.com requesting to unsubscribe from future emails. 

RETENTION OF DATA

Featherblade LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for purposes of satisfying any legal, accounting or reporting requirements. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. 

Featherblade LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Featherblade LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action. We may disclose  your personal information to our subsidiaries, affiliates, and third party service providers for the purpose of operating our Service or providing our services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, and professional advisors such as accountants, business advisors and consultants, suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes, and any other organization for any authorized purpose with your expressed consent. We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Service. We only disclose this information if the third party has agreed to comply with the standards in our Privacy Policy.   

Business Transaction

If Featherblade LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Featherblade LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). 

Legal Requirements

Featherblade LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Featherblade LLC

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

 

SECURITY OF DATA

We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors.

The security of your data is important to us, but remember that no method of transmission over the Internet, including email, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. For this reason we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email. We endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, any contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by Law to retain it (whichever is the later). 

“DO NOT TRACK” SIGNALS

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation. Featherblade LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. We will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Service decides that the value in retaining the data is outweighed by the costs of retaining it. 

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. You have the right to request access to your data that the Service stores and the rights to either rectify or erase/delete your personal data.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Featherblade LLC relied on your consent to process your personal information without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us. 

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing summary statistics regarding how our Service is used including but not limited to assessing the number of visitors to the different areas of the Service, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. The information we collect is used for statistical data and will not include personal information. We use this data to improve our Service and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

Third party service providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: HTTPS://POLICIES.GOOGLE.COM/PRIVACY?HL=EN

Behavioral Remarketing

Featherblade LLC uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

 

LINKS TO OTHER SITES

Our Service may contain links to other sites (such as social media sites) that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are under the age of 18, do not use or provide any information to this Service or on or through any of its features, make purchases through the Service, use any of the interactive or public comment features of this Service or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Service and this privacy policy to check for any changes. 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@featherbladeusa.com

 

CONTACT US

The Service welcomes your questions or comments regarding the Privacy Policy: hello@featherbladeusa.com.

Any complaint of breach of privacy may be made via email to hello@featherbladeusa.com. We will treat  your requests or complaints confidentially. We will use our best efforts to respond to any complaint within 10 business days of the date of receipt. We will attempt to resolve your complaint to your satisfaction.